Telemus Licensing
Telemus AI is licensed per user. An active license assignment is required for licensed features in the native app, terminal TUI and Web dashboard. Signing up or linking a device alone does not grant a license.
Create and verify your account
Anyone can create a Telemus account with an email address and password or Continue with Google. No account invitation is required. You may be asked to complete a quick security check.
For email-and-password signup:
- Choose your password and select Create Account.
- Open the verification email from
support@telemus.ai. - Follow its link, enter the account password on the confirmation page and select Confirm Email.
- Sign in to Telemus Portal.
Your email must be verified before login. The confirmation page asks for the password you chose at signup. If it is blank or does not match, the email can still be confirmed, but the unconfirmed password is cleared for safety; follow the page's link to set a new password.
If the email is missing, check spam or promotions, then select Resend Verification Email on the verification screen. This works while logged out. You can also select Forgot password? on the login screen; the reset link verifies the email and lets you choose a new password. Email me a 6-digit login code is another recovery option: entering the code verifies the email and signs you in. On a never-verified account, the first Google, Apple or login-code sign-in clears any password set before verification; use Forgot password? to set a new one if needed.
Create Account shows the same response whether the address is new or already registered. For an existing account, check your email for the appropriate verification or password-reset link. Once an unused account's verification link expires, a new signup can replace that pending account. Never-used, unverified accounts with no subscription or license are cleaned up after 14 days.
How you get a license
- Subscription: sign in to Telemus Portal, open Plan & Billing and select Subscribe. Public Stripe checkout is available now. A successful purchase grants the license for your plan.
- License code: sign in and use Plan & Billing → Redeem a license code. Codes may provide a seat or an add-on and are consumed once.
- Administrator assignment: your organization or deployment operator can assign an eligible seat directly.
If you already have a Stripe plan, Subscribe opens the Stripe Billing Portal so you can manage that subscription instead of starting a second one. A redeemed license code does not count as a subscription, so you can still buy a plan. For a subscription purchased through Apple, Google or Meta, use that store's billing controls. Store and package availability depends on the release for your platform; account signup and payment do not establish that a build is available. For an organization-managed seat, contact your administrator.
Get the app from Telemus Portal → Downloads, and check Get the App for platform availability. Check the available build for your device before subscribing, then follow Installation.
Password changes and account deletion
Use Account security in Telemus Portal to change your password. Account deletion requires its own confirmation; do not use it to troubleshoot sign-in or licensing. Password entry uses a masked dialog. If a required confirmation dialog is unavailable, the operation does not proceed.
If you signed up with Google or Apple and do not have a password, select Email Me a Code in the relevant account-security form. Enter the emailed one-time, 6-digit code to confirm a password change or account deletion. The code expires after 10 minutes. Review the deletion warning and completion message before treating your account as deleted.
License states
| State | Meaning | Access |
|---|---|---|
| Active | Within the paid or assigned period. | Allowed |
| Grace | Past expiry but within the applicable renewal grace period. | Allowed with renewal guidance |
| Expired | The assignment and any renewal grace period have ended. | Denied |
| Suspended | Access has been temporarily blocked. | Denied |
| Revoked | The assignment was removed by an administrator. | Denied |
The license banner shows the current state and recovery action. Renewal grace is different from an offline recovery countdown; an offline countdown does not grant access to licensed features.
Check status and recover
- Web: use the license banner, billing or code-redemption link, then Refresh.
- Native 3D: open License Status from the navigation drawer, or use
show_license_status. The app keeps a visible environment while licensed actions are unavailable. - Terminal: use the account and license recovery controls. Help, account linking, license refresh and quit remain available in the restricted shell.
A license_required response directs you to license recovery. It does not mean
you should delete your account or clear local data. An update-required message is
a separate requirement to update the app.
If verification is busy or temporarily unavailable, wait briefly and refresh. A temporary error is different from a confirmed denial. Check your connection before retrying; contact support if verification cannot recover.
Linked devices
Use Link Telemus AI Account to link or reconnect a device. A pending attempt reopens its existing code. An expired or completed attempt starts a new link when you explicitly select the button again. During onboarding, Finish provides the same recovery entry point.
A normal license refresh does not require relinking a healthy device. If secure credentials are missing, rejected or damaged, the app can require a new link. An already-revoked device must be linked again; an app or server update does not restore its credential.
Signing back into the browser can recover a browser session independently of a linked device. Explicit sign-out, password security changes, unlinking and license revocation still apply their normal security rules.
Offline and degraded states
A recovery countdown may remain visible for up to 24 hours after a previously verified license. It helps distinguish connection problems from revocation; it does not authorize AI chat, tools, channels, sync or onboarding completion. Licensed actions remain locked until online verification succeeds. Local read-only status and recovery actions remain available.
Common problems
| Symptom | What to do |
|---|---|
| Grace or expiry warning | Renew through the original billing channel or redeem an eligible code. |
| Suspended assignment | Check billing and contact your administrator or support. |
| Revoked assignment | Contact the administrator who manages the seat. |
| No active license after signup | Open Plan & Billing and select Subscribe, or redeem a license code. For an organization-managed seat, contact your administrator. |
| Account service unavailable | Check connectivity and retry license verification. |
| Device asks to reconnect | Complete Device Link again through the app. |
Managed deployments and privacy
Administrators can manage assignments and license codes using the deployment's licensed administration controls. Administrator access is shown distinctly from a user's entitlement. Ask your operator which deployment and offline arrangements are actually supported; account creation alone does not establish them.
License records identify the assigned user, plan, add-ons, source and relevant dates. Administrative metadata is restricted to authorized administrators.